Delivery & Returns

Deliveries are made by our own van and driver within 30 miles of Aberdeen.
Delivery charges apply as per web shop.
Web shop orders will be delivered within seven days of ordering.
Please inform us of any special requests (such as placing goods in back gardens/up or down steps, etc) at time of order. We may not be able to carry out such requests.
Our driver will not enter the customers house or buildings.
COVID 19 procedures will apply.

Please contact us within 14 days if you wish to return anything bought form the web shop on 01224 318744 or webshop@ben-reid.co.uk
Goods must be in perfect condition, in the original packaging and labelling.
We will organise refund directly with you on return of goods.
A charge for collection of goods may apply.
Our plants will be in tip top condition when they leave us and we ask that you contact us immediately if you have any concerns about them on delivery.
If you have failures of plants within the first year we will replace them if we are satisfied that they have been looked after correctly.
Please retain receipts and labels.

We will abide by the Consumer Contracts Regulations 2013 (applicable to distance selling).