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Delivery & Returns

Delivery

  • Deliveries are made by our own van and driver within 30 miles of Aberdeen.
  • Delivery charges apply as per web shop.
  • Web shop orders will be delivered within seven days of ordering.
  • Please inform us of any special requests (such as placing goods in back gardens/up or down steps, etc) at time of order. We may not be able to carry out such requests.
  • Our driver will not enter the customers house or buildings.
  • COVID 19 procedures will apply.

Returns Policy

  • Please contact us within 14 days if you wish to return anything bought form the web shop on 01224 318744 or webshop@ben-reid.co.uk
  • Goods must be in perfect condition, in the original packaging and labelling.
  • We will organise refund directly with you on return of goods.
  • A charge for collection of goods may apply.
  • Our plants will be in tip top condition when they leave us and we ask that you contact us immediately if you have any concerns about them on delivery.
  • If you have failures of plants within the first year we will replace them if we are satisfied that they have been looked after correctly.
  • Please retain receipts and labels.
We will abide by the Consumer Contracts Regulations 2013 (applicable to distance selling).

Instore deliveries

  • We will deliver with our own van and driver goods purchased instore.
  • 30-mile radius from Aberdeen.
  • Charges may apply.
  • Please contact us or ask a team member for more details.

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