Delivery & Returns
Delivery
- Deliveries are made by our own van and driver within 30 miles of Aberdeen.
- Delivery charges apply as per web shop.
- Web shop orders will be delivered within seven days of ordering.
- Please inform us of any special requests (such as placing goods in back gardens/up or down steps, etc) at time of order. We may not be able to carry out such requests.
- Our driver will not enter the customers house or buildings.
- COVID 19 procedures will apply.
Returns Policy
- Please contact us within 14 days if you wish to return anything bought form the web shop on 01224 318744 or webshop@ben-reid.co.uk
- Goods must be in perfect condition, in the original packaging and labelling.
- We will organise refund directly with you on return of goods.
- A charge for collection of goods may apply.
- Our plants will be in tip top condition when they leave us and we ask that you contact us immediately if you have any concerns about them on delivery.
- If you have failures of plants within the first year we will replace them if we are satisfied that they have been looked after correctly.
- Please retain receipts and labels.
Instore deliveries
- We will deliver with our own van and driver goods purchased instore.
- 30-mile radius from Aberdeen.
- Charges may apply.
- Please contact us or ask a team member for more details.
